SL FOR STRICK COMPLIANCE

TO: ALL EMPLOYEES
SUBJECT: SICK LEAVE POLICY

SICKNESS:
No excuse. We will no longer accept your doctor's
statement as proof. We believe that if you are
able to go to the doctor, you are able to come
to work.

AN OPERATION:
We are no longer allowing this practice. We wish
to discourage any thoughts that you may need an
operation. We believe that as long as you are an
employee here, you will need all of whatever you
have and should not consider having anything
removed. We hired you as you are and to have
anything removed would certainly make you less
than we bargained for.

DEATH:
Other than your own:
This is no excuse for missing work. There is
nothing you can do for them, and we are sure
that someone else can attend to the arrangements.
However, if the funeral can be held in the late
afternoon, we will be glad to allow you to work
through your lunch hour and subsequently let you
leave 1 hour early, provided your share of the
work is ahead enough to keep the job going in
your absence.

DEATH (YOUR OWN):
This will be accepted as an excuse. However, we
require at least two weeks notice as we feel it
is your duty to train your replaceme

ALSO:
Entirely too much time is being spent in the
restroom. In the future, we will follow the
practice of going in alphabetical order. For
instance, those whose names begin with "A" will
go from 8:00-8:15, and so on. If you're unable
to go at your time, it will be necessary to
wait until the next day when your time comes
again.

We appreciate your cooperation,
THE MANAGEMENT






-----Original Message-----
From: Kyrone C. Beley [mailto:kyrone.beley@dispointernational.com]
Sent: Thursday, October 06, 2005 1:44 PM
To: helen.austria@dispointernational.com
Subject: FW: SICK LEAVE POLICY - FOR STRICT COMPLIANCE

Why are you interested to work in a call center?

1. Pays well
2.No choice
3.Good communication skills
4.Like graveyard shift
5.Like to sell
6.Just wanna try
7.Change career

Please add!

Wanted call center agent

Qualification:

Insomiac
Likes to graveyard shift(zzzzz!)
Likes to talk with PORENGER
Likes to drink Coffee..coffee...coffeee
Can handle stress...
Accepts critisism and change
Likes politics
likes to talk and talk and talk



ummmm what else!

Common Illness for Call Center Agent

1. Laryngitis- is an inflammation of the part of the throat called the larynx or voice box. The larynx is located right above the trachea, where the lungs and throat meet. On either side of the larynx are two folds of skin called the vocal cords, which tighten or loosen to form recognizable speech and sounds. If you've ever stretched a balloon's neck to make pitched squeaks, you can understand how these vocal cords work to create human speech.
Other factors which may lead to laryngitis include first and secondhand cigarette smoke, environmental irritants and the over-consumption of caffeine. These substances tend to dry out the essential mucus coating over the vocal cords, leaving them vulnerable to inflammation. Sucking on a medicated lozenge or gargling with salt water may alleviate some of the pain, but alcohol-based mouthwashes may cause more dryness. The best solution is to avoid these irritants as much as possible to prevent a regular recurrence of laryngitis.www.wisegeek.com

2.BACK PAIN
3.BUTT PAIN...bwhahhhh
4.SORETHOAT

Ano pa!!!!!

CALL CENTER VIDEOS

http://www.callcentermovie.com/movie/movie2.html

TOP 5 REASON WHY " customer is always right"is WRONG

source:http://positivesharing.com

MY FAVORITE reason is "It results in worse customer service" WHY!
Here's why:
Put The Customer Second - Put your people first and watch’em kick butt.

Rosenbluth argues that when you put the employees first, they put the customers first. Put employees first, and they will be happy at work. Employees who are happy at work give better customer service because:

* They care more about other people, including customers
* They have more energy
* They are happy, meaning they are more fun to talk to and interact with
* They are more motivated

On the other hand, when the company and management consistently side with customers instead of with employees, it sends a clear message that:
* Employees are not valued
* That treating employees fairly is not important
* That employees have no right to respect from customers
* That employees have to put up with everything from customers

When this attitude prevails, employees stop caring about service. At that point, real good service is almost impossible - the best customers can hope for is fake good service. You know the kind I mean: corteous on the surface only.

Who works in a call center?

You do. Ido.We all do. In fact, I would venture that, at some point, almost everyone has worked in a call center. They are perfect "stop over"points between "real" jobs. Everyone that takes a job in a call center believes it will only be for a short time until something better comes along. The sad reality is that "something better" takes approximately ten times longer than originally expected, turning a "good for now" job into a prison sentence. It may also be surprising the variety of people that work in call centers. I have worked alongside artists, writers, actors,and recording artists. Many of these people have received high levels of education and multiple degrees. We have bills to pay. We have children to support. We are not working in call centers because we want to be judged, although judgement is an albatross that we wear around our necks on a daily basis.
www.callcenterslave.com