source:http://positivesharing.com
MY FAVORITE reason is "It results in worse customer service" WHY!
Here's why:
Put The Customer Second - Put your people first and watch’em kick butt.
Rosenbluth argues that when you put the employees first, they put the customers first. Put employees first, and they will be happy at work. Employees who are happy at work give better customer service because:
* They care more about other people, including customers
* They have more energy
* They are happy, meaning they are more fun to talk to and interact with
* They are more motivated
On the other hand, when the company and management consistently side with customers instead of with employees, it sends a clear message that:
* Employees are not valued
* That treating employees fairly is not important
* That employees have no right to respect from customers
* That employees have to put up with everything from customers
When this attitude prevails, employees stop caring about service. At that point, real good service is almost impossible - the best customers can hope for is fake good service. You know the kind I mean: corteous on the surface only.
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